RMA Request

PLEASE COMPLETE THIS FORM IN ITS ENTIRETY. OUR TECHNICAL SUPPORT ENGINEERS WILL CONTACT YOU AND ATTEMPT TO RESOLVE ANY ISSUES PRIOR TO AN RMA NUMBER BEING ISSUED.

RMA Terms

  • Under this Return Material Authorization (RMA), the returned product will be evaluated by CIS Secure Computing technical support staff.
  • In instances when a returned product meets certain criteria listed below, an evaluation fee will be charged according to its product category as follows:
    $200 Phones $400 Computers $400 Video Teleconferencing (VTC) $500 COMSEC $800 Airborne
  • If the returned product is found to be inoperable and under warranty, the returned product will be repaired and/or replaced and returned at no charge.
  • If the returned product is found to be fully operational, an evaluation fee will be charged and it will be sent back to its place of origin.
  • If the product is found to be inoperable and is not under warranty, an evaluation fee will be charged and a repair estimate will be provided.
  • This RMA form must be signed and filled out in its entirety before any diagnostic procedures and repairs can be initiated on the returned product.

Fields marked with an * asterisk are required fields

    Customer Contact Information

    Organization*

    Purchase Order #*

    Buyer/Admin Point of Contact

    Full Name*

    E-mail*

    Phone*

    Technical POC

    Full Name*

    E-mail*

    Phone*

    Shipping Information

    Billing Address*

    Ship From Address*

    Destination Address*

    Product Information

    Part Number*

    Serial Number*

    Description Of All Observed Issues

    Return Shipping Information

    ATTN: RMA#
    CIS Secure
    21100 Ashburn Crossing Drive
    Suite 155
    Ashburn, VA 20147